Contact
We reply within one working day.
For bookings, rescheduling, refund requests, or any concern about your child’s safety. The two fastest channels are WhatsApp and email.
How to reach us
The fastest channel for bookings and rescheduling, and the same number as the telephone.
+44 20 8187 0212For requests that need attachments or a written record, such as a refund request.
info@futureskill.onlineContact hours
Monday to Friday, 09:00 to 16:00 UK time. Messages arriving outside them are read on the next working day.
When we reply
Acknowledgement times are written in our policies, not loose promises.
What to include in your message
The clearer the message, the faster the reply, with no back and forth.
- The parent’s name, and the email address registered on the account
- The child’s name
- The date and time of the lesson, if the request concerns one
- Exactly what you are asking for: a reschedule, a refund, a question, or a concern
The free-rescheduling window is counted from the moment your message reaches us, not from the moment we reply. Refund and Cancellation Policy
The contracting company
Your contract is with the company below, which issues the receipt and makes the refund.
Before you write, try the questions page.
Direct answers to most of what parents ask us.